Policies & FAQ
Frequently Asked Questions
ARE YOUR PRODUCTS CRUELTY FREE?
Yes, we proudly stand by our vegan/cruelty free products at all times. All of our lashes are synthetic mink!Â
DO YOU OFFER LASH TRAININGS?
We offer a Master Lash Class with Fully loaded equipment and lash supplies! Lash training however is only in-person at our Lash Training center located at 184 Pleasant Valley Street Methuen MA 01844.
Online Lash Training coming soon!!
DO YOU OFFER LOCAL PICK UP?
YES WE DO offer local pick up. Simply place your order online and select local pick up at check out and a team member will get your order ready. Please text 978-866-6902 with an estimated date and time of pick up. All local order pick up will be at 184 Pleasant Valley Street Methuen MA Suite 1-203 01844Â
POLICIES
Refunds/ExchangesÂ
We do not offer refunds. We replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at wecare.@fiercelashsupplies
Sale itemsÂ
Only regular priced items may be exchanged, sale items are final.Â
ShippingÂ
To return your damaged or defective product, you should mail your product to 184 Pleasant Valley Street Suite 1-203 Methuen MA 01844Â
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.Â
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.Â
Refund of Returned PackageÂ
In the case that a package is refused and shipped back to FLS, if the items are received in the same condition as sent to the receiver, we will refund the customer for the products only.Â
Canceling an OrderÂ
If you would like to cancel or change an order that you've just placed, please email us wecare.@fiercelashsupplies
as soon as possible. We will try to accommodate your request; however, orders for items that have already been shipped cannot be canceled.Â
CONTACT US
Questions, comments or concerns? Send us an email, and we’ll be in touch shortly. Hablamos Espanol.